Family Vision Center - Crosby - Partial Outage

Incident Report for AEG Vision

Resolved

Please be advised we are currently seeing this circuit back online and stable.
Comcast advises that they have officially cleared the outage and it was due to vandalism fiber cuts.
We will continue to monitor for stability and re-engage if needed.

Posted Nov 04, 2026 - 12:37 CST

Identified

Fiber damage. Please be advised Comcast continues to advise that the technicians remain engaged on the issue with no ETTR at this time.
We will continue to follow up with them and advise with more information once it is available.

Posted Nov 04, 2026 - 11:45 CST

This incident affected: Memorial Eye Center (Family Vision Center - Crosby).